|INTERVIEWING TIP OF THE MONTH
# 128 October 2010
The Missing Prescription
TISA Description of the Problem: When providing my workshops on the Medication Interest Model (MIM), I often have pharmacists as participants. This makes sense because my book Improving Medication Adherence: How to Talk with Patients About Their Medications has become increasingly popular as a textbook in clinical pharmacy programs. Pharmacists can play a powerful role in helping patients with both medication interest and follow-through with treatment (what has been traditionally called medication adherence). It is with pleasure that I am presenting, the first TISA clinical interviewing tip of the month directly from a pharmacist directed towards other pharmacists. It is from Jake Farris, RPh and is very wise indeed.
Tip: One of the places where pharmacists can help spot that a patient is about to stop using a medication (or perhaps not start one) is at the counter itself as the patient first hands us their prescriptions. At this moment, I often ask:
“You know, are there any other prescriptions that your doctor asked you to fill today?”
I am fascinated how many people answer, “yes”. At which point I inquire as to their hesitancies, and sometimes I can address any misinformation, they may have, right on the spot. By doing so their interest in taking their medication often returns, and I’ve already had a powerful impact. At other times, when the patient’s concerns are complicated and more deep-rooted, I always urge them to talk directly with his or her physician or nurse to discuss the pros and cons of the medication and why it has been prescribed.
TISA Follow-up: In this tip from Jake, we see an excellent interviewing tip, that is easy to do and can have a huge impact. I’ve nothing to add. This tip is simply a great one.
Tip provided by:
Jake Farris, RPH
Brookline Brothers Pharmacy
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