Transforming Anger and Resistance with Patients and Family
Speaker: Shawn Christopher Shea, M.D.
Length: One and One-Half Hours
Objectives:
- Be able to creatively transform angry encounters into meaningful interactions.
- Be able to utilize Leston Haven’s “counter-projective” technique for deflecting patient guardedness and suspiciousness.
- Be able to utilize content, process, and side-tracking techniques for transforming resistance with patients and family.
- Be able to utilize practical strategies for handling angry patient demands, challenges to the physician’s competence, or other awkward questions that put the physician or nurse “on the-spot”.
What Others are Saying
“One of the absolute best workshops I’ve ever seen. Practical information presented in a dynamic and fast-paced style. Only a very few workshops significantly change what I do on a daily basis. This one did.”
Dennis Swartout, M.D.,
Dartmouth-Hitchcock Medical Center
